Help

FAQ

Before you dive in, here's what you might want to ask first.

Help pages
  1. Help overview
  2. Quick Start
  3. Self Courses
    1. Scenario Guide
  4. Collaborate
    1. Coach Guide
    2. Student Guide
  5. Statistics
    1. Scenario Guide
  6. FAQ
On this page
  1. Pricing & Plans
  2. Self Courses
  3. Collaborate
  4. Statistics
  5. Still can't find an answer?

Pricing & Plans

For full feature and pricing details, see the Pricing page. Here we've gathered the most commonly asked questions.

How far can I go with the Free plan?
The Free plan has no time limit.
Self Courses tracks up to 100 sessions, Statistics shows 3 records, and Collaborate lets you create up to 3 courses total (lifetime, not concurrent).
Does the 14-day trial auto-charge?
No. Signing in starts a 14-day full-feature trial automatically. No payment is required during the trial, and you won't be charged automatically.
Is it a one-time purchase or a subscription?
One-time purchase, no subscription.
What's the difference between Solo and Pro?
Solo suits budget-conscious users, students, and side hustlers: track the courses you've bought, analyze spending, and keep session records, with reminders before they expire.
Pro suits people running a professional service, like coaches, tutors, and beauticians. It also works well if you're taking your own courses at the same time.
Where can I buy it? Are there any discounts?
You can purchase in the App or on the VCH website. The website occasionally runs promotions.
If I switch phones or reinstall, is my purchased plan still there?
Yes, and how you restore it depends on where you bought it:
If you purchased in the App, tap Restore Purchase in the App to recover it;
if you purchased on the website, signing back into your account automatically downloads your plan from the cloud.

Self Courses

If I switch phones, is my data still there?
Collaborate records already sync to the cloud and follow your account, so switching phones doesn't affect them.
Cloud sync for Self Courses launches in September.
Free-plan Self Courses data only lives on your phone and won't carry over.
Can I export my course data?
Solo, Pro, and the trial period can all export to Excel.
The Free plan doesn't include export yet, and exporting Collaborate member records opens up in September.

Collaborate

What if my invite code expires?
Invite codes are valid for 7 days by default. Once expired, you can generate a new one.
I was added to a course by an admin. Do I need to pay?
No. Joining a Collaborate course as a member is free, with no limit on how many.
Sign in to check your remaining sessions anytime. Exporting attendance records currently requires a paid plan, opening up in September.
After a course ends, is the data still there?
The course summary is kept indefinitely and always viewable.
Under GDPR and local data protection regulations, the full session record is kept for 30 days after all sessions are used, then cleared. You can export and keep a copy during that window; full export requires a paid plan.
If a student takes leave, does it skip the session deduction?
Yes, but only the coach (admin) can do this.
Can I fix a session that was deducted by mistake?
Yes. Every record starts as pending after it's submitted.
You can delete the wrong one and log a correct one instead, and it updates once the other side confirms.
What data can students see about me?
The person who creates the course is the admin, and the person who joins is the member (the student is the member).
Everyone only sees what's relevant to them, not anyone else's data.

Statistics

Does Statistics require payment?
The Free plan shows some statistics features. Fuller data requires an upgrade.
What each plan can see varies, see the Pricing page for details.

Still can't find an answer?

Feel free to email us at support@lzpreneur.io.

Or fill out the form right in the App, it's the fastest way. Open Settings → Feedback to report an issue or request a feature. We'll receive it and follow up as soon as we can.